Return Policy

Thank you for shopping with Pop Top T, LLC. We strive to provide high-quality products, and we want you to be fully satisfied with your purchase. If you are not completely satisfied, our Return Policy is designed to assist you. Please carefully review the following details to understand how to return an item.

1. Return Eligibility

1.1. Time Frame for Returns

1.1.1. Returns must be initiated within 30 days from the date of receipt of the product.

1.2. Condition of Items

1.2.1. Items must be returned in unused condition, including all original tags, accessories, and packaging.

1.2.2. The product must be in resalable condition, which means the item is in the same condition it was when you received it, unopened and unused.

1.2.3. We reserve the right to reject returns that do not meet these conditions.

1.3. Non-returnable Items

1.3.1. Some products may not be eligible for return, such as personalized or final sale items.

1.3.2. Please review the product description carefully before purchase to determine eligibility.

2. Initiating a Return

2.1. Contact Information

2.1.1. To begin the return process, please contact us at support@poptopt.com.

2.1.2. Include the following information in your email:

2.1.2.1. Order number

2.1.2.2. Date of purchase

2.1.2.3. Reason for return

2.1.2.4. Pictures of the item (if applicable, especially for defective items)

2.2. Return Authorization

2.2.1. Upon receiving your return request, we will provide you with the appropriate return authorization number and the return mailing address.

2.2.2. Returns sent without prior authorization will not be processed.

3. Return Shipping

3.1. Customer Responsibility

3.1.1. Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item, in which case we will cover return shipping.

3.2. Packaging Requirements

3.2.1. Please ensure that the returned item is securely packaged to prevent any damage during transit.

3.2.2. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items to ensure that the item reaches us safely.

3.3. Return Shipping Fees

3.3.1. Shipping charges are non-refundable. This includes the original shipping cost for both domestic and international orders.

3.3.2. If an item is returned for a refund, only the cost of the item will be refunded.

4. Refunds and Processing

4.1. Inspection of Returns

4.1.1. All returns will be inspected upon receipt. Once we have completed the inspection, we will notify you of the status of your refund.

4.2. Refund Processing

4.2.1. Refunds will typically be processed within 10 business days after we receive and inspect the returned item.

4.2.2. Refunds will be issued to the original method of payment, except for cases where the payment was made via check or money order.

4.2.3. In such cases, refunds will be processed as a store credit.

4.3. Restocking Fees

4.3.1. We may apply a restocking fee of up to 15% of the purchase price if the returned item is opened, used, or returned in an unsellable condition.

5. Incorrect or Damaged Items

5.1. Wrong Item Delivered

5.1.1. If you receive an item that differs from what you ordered, please contact us immediately at support@poptopt.com.

5.1.2. We will arrange for a free return of the incorrect item and send the correct product at no additional charge.

5.1.3. The returned item must be in new, unused condition to qualify for a replacement.

5.2. Damaged or Defective Items

5.2.1. If your product arrives damaged or defective, please contact us at support@poptopt.com within 7 days of receiving the item.

5.2.2. We will request photographs of the damage or defect, which may be used to expedite the return or replacement process.

5.2.3. Items must be returned for inspection before a refund or replacement is issued.

5.2.4. If approved, we will arrange for the return shipping at no cost to you, and you will receive a replacement product or a full refund if a replacement is unavailable.

5.3. Misrepresentation of Products

5.3.1. If you believe that the product you received does not match the description on our website, please reach out to us at support@poptopt.com for assistance.

5.3.2. Our team will review the matter and work with you to resolve the issue, either by offering a replacement or refund.

6. Exchanges

6.1. Exchanges

6.1.1. We offer exchanges for items of equal or lesser value within the 30-day return window.

6.1.2. The item being exchanged must meet the same return criteria as outlined in section 1.2.

6.1.3. If you wish to exchange an item for one of higher value, the customer will need to pay the difference in price.

6.2. Exchange Process

6.2.1. To exchange an item, please follow the return process outlined in Section 2 and indicate that you would like an exchange rather than a refund.

7. Special Cases

7.1. Gift Returns

7.1.1. If you received an item as a gift, you may return it within 30 days for a store credit.

7.1.2. Gift returns are subject to the same return conditions as those listed in Section 1.

7.2. International Returns

7.2.1. For international orders, customers are responsible for the return shipping costs and any customs duties that may apply.

7.2.2. We recommend using a trackable shipping service to ensure that your return is properly processed.

8. Exclusions from Return Policy

8.1. Non-returnable Products

8.1.1. The following products are not eligible for return:

8.1.1.1. Personalized or custom-made items

8.1.1.2. Opened or used products that do not meet the condition requirements

8.1.1.3. Products marked as final sale or clearance

8.1.1.4. Products marked as non-returnable on their product page

8.2. Unauthorized Returns

8.2.1. Any returns sent without prior authorization from our customer service team will not be accepted, and no refund or exchange will be processed.

9. Contact Us

9.1. Questions or Support

9.1.1. If you have any questions regarding our return policy or need assistance with a return or exchange, please contact us at:

9.1.1.1. Email: support@poptopt.com

9.2. Response Times

9.2.1. We aim to respond to all inquiries within 2-3 business days. However, during peak times, please allow for additional processing time.